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Blogs > FresnoWoman > Intermittent Utterances

Online Tech Support - Is this legit?  

FresnoWoman 53F
Ask me for a photo
268 posts
8/17/2019 3:00 pm
Online Tech Support - Is this legit?
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FresnoWoman 53F
Ask me for a photo
883 posts
8/17/2019 3:01 pm

 Please post if you know the answer. Thanks.


positively4you 74F  
4605 posts
8/17/2019 3:56 pm

 I am not sure. I gave mine, then I changed it right after.


dogslife2live01 71M
Ask me for a photo

8/17/2019 4:13 pm

 i don't know if it legit or not...just not something i would do
there is a world of difference between insanity and stupidity


FresnoWoman replies on 8/18/2019 12:42 pm:
When I tried online chat help, the person asked me for my account name and password. I closed out the chat session but that's why I'm asking about it.

Paulxx001 67M
22642 posts
8/17/2019 4:20 pm

 I've used customer support dozens of times on numerous issues.
Yes.... they need your password to verify who you are, otherwise anyone can pretend to be you.

If you you feel nervous.. change your password after you hang up your phone.

Actually... you should regularly change all your web passwords... 😊
Have fun. Speak slowly to them and try not to blow a gasket... 😎
Yep.. it's all good.


FresnoWoman replies on 8/18/2019 12:43 pm:
Hang up the phone? This is online chat help I'm asking about. Over the phone, I'd understand if they asked your username, but over chat, it should be obvious.

redrockrascal 65M
23580 posts
8/17/2019 5:15 pm

 The site support blog has never asked for a password. The off shore phone support people do, but they are scripted and can't really handle actual site problems. They presume the caller's problem is "user error".
When the going gets weird, the weird turn pro.

The only thing we have to fear is fear itself.


lonlyforlove2 81M  
32704 posts
8/17/2019 5:48 pm

 It is standard, I have complained because then you need to change the password, but YES, it is normal..
Stop by at lonlyforlove2
also see Lunch with Lonly , we get snow tomorrow
Check my blog on New Community, "A photo of my big Pecker"
also, " My Sunday afternoon with the kids'


FresnoWoman replies on 8/18/2019 12:46 pm:
Thank you, that was helpful and very good to know.

Msmealsonheels 30F  
688 posts
8/17/2019 5:54 pm

 After having used both when I have need support - I now prefer to seek support from their website support blog page, over support via messaging in the websites help section. It seems to me that support from messaging via the websites help section will be support from outside of the US.

Support from the website support blog page seems to be support from within the US. Be clear and brief about your problem. I may be wrong, but It seems they check the support blog for new support requests during the work week.

The August 2019 support blog page. Site Problems, Bug reports, Customer Feedback and Suggestions August 2019


FresnoWoman replies on 8/18/2019 12:47 pm:
Okay, I will definitely keep in mind that I can seek help through the blog. Thank you for the link.

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